Missouri Botanical Garden
  • 04-Aug-2017 to 18-Aug-2017 (CST)
  • Visitor Services (028)
  • St Louis, MO, USA
  • Hourly
  • Part Time, Regular

Summary: Welcomes, admits, and directs guests ensuring the start of a positive visitor experience. Sells admission tickets and handles cash and credit card transactions in an accurate and professional manner. Provides information to visitors regarding Garden sites, attractions, special events, classes, and other information that the visitor may require in person and on the phone. Promotes the mission of Missouri Botanical Garden.

 Essential Duties and Responsibilities:

  • Ensures a positive visitor experience by welcoming, admitting and directing guests in a friendly and professional manner; provides information in person or by answering telephone in an energetic and cheerful manner, providing callers with accurate information; applying comprehensive/accurate knowledge of Garden procedures and guidelines.
  • Processes ticket purchases using a Point of Sale (POS) ticketing system or web order entries.
  • Conducts tram tours. Responsible for driving and alternately narrating the tram in a safe and responsible manner. May assist with seasonal updates to the tram script.
  • Utilizes available resources to obtain current information related to Garden and member activities/events (i.e., access websites, Garden publications, email, and other related verbal and written communication updates as needed.
  • Under the direction of the Senior VSA: performs closing duties. Ensures all daily payments received have been reconciled and recorded, balances the drawer at the end of the shift, straightens and organizes the ticketing area.
  • Maintains a neat and clean Visitor Services' work area at all times.
  • Ensures a safe and secure work environment in compliance with Garden standards. Respond effectively to unanticipated situations. Be alert for opportunities to improve operation and service.
  • May operate the switchboard, properly directing callers and providing Garden information in a professional and responsive manner.
  • Behave & communicate in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others
  • Performs other duties as assigned.                      

Qualifications/Experience:

  • Minimum of (1) year prior visitor/customer service experience required: assisting the public cooperatively and courteously required.
  • Minimum of (1) year experience working in retail or related work environment; cash handling, and completing credit card transactions required.
  • Ability to provide guest service within a fast-paced mission based public attraction; strong focus on execution and sense of urgency required.,
  • Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner.
  • Demonstrated ability to work effectively in a fast-paced, high volume, retail environment.
  • Demonstrates highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures and systems.
  • Must be punctual, dependable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision.
  • Scheduling flexibility that allows working weekends, evenings and holidays is required.
  • Exceptional, organizational, time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
  • Adherence to all health and safety guidelines.
  • The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Education:

  • High School diploma or equivalent required.
  • An equivalent combination of skills, education and experience may be considered.

 

Missouri Botanical Garden
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