Missouri Botanical Garden
  • 16-Jun-2017 to 30-Jun-2017 (CST)
  • Visitor Services (028)
  • st louis, MO, USA
  • Part Time, Regular

Summary:

Welcomes, admits, and directs guests ensuring the start of a positive visitor experience. Sells admission tickets and handles cash and credit card transactions in an accurate and professional manner. Provides information to visitors regarding Garden sites, attractions, special events, classes, and other information that the visitor may require in person and on the phone. Promotes the mission of Missouri Botanical Garden.

 Essential Duties and Responsibilities:

  • Ensures a positive visitor experience by welcoming, admitting and directing guests in a friendly and professional manner; provides information in person or by answering telephone in an energetic and cheerful manner, providing callers with accurate information; applying comprehensive/accurate knowledge of Garden procedures and guidelines.
  • Processes ticket purchases using a Point of Sale (POS) ticketing system or web order entries.
  • Conducts tram tours. Responsible for driving and alternately narrating the tram in a safe and responsible manner. May assist with seasonal updates to the tram script.
  • Utilizes available resources to obtain current information related to Garden and member activities/events (i.e., access websites, Garden publications, email, and other related verbal and written communication updates as needed.
  • Under the direction of the Senior VSA: performs closing duties. Ensures all daily payments received have been reconciled and recorded, balances the drawer at the end of the shift, straightens and organizes the ticketing area.
  • Maintains a neat and clean Visitor Services' work area at all times.
  • Ensures a safe and secure work environment in compliance with Garden standards. Respond effectively to unanticipated situations. Be alert for opportunities to improve operation and service.
  • May operate the switchboard, properly directing callers and providing Garden information in a professional and responsive manner.
  • Behave & communicate in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others
  • Performs other duties as assigned.

Supervisory Responsibilities: None                                         

Competencies:

  • Customer Service - Manages difficult or emotional situations; Responds promptly to internal or visitor needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments prepared and on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings, as required.
  • Written Communication - Writes clearly and informatively, using correct spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.                           

Qualifications/Experience:

  • Minimum of (1) year prior visitor/customer service experience required: assisting the public cooperatively and courteously required.
  • Minimum of (1) year experience working in retail or related work environment; cash handling, and completing credit card transactions required.
  • Ability to provide guest service within a fast-paced mission based public attraction; strong focus on execution and sense of urgency required.,
  • Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner.
  • Demonstrated ability to work effectively in a fast-paced, high volume, retail environment.
  • Demonstrates highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures and systems.
  • Must be punctual, dependable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision.
  • Scheduling flexibility that allows working weekends, evenings and holidays is required.
  • Exceptional, organizational, time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
  • Adherence to all health and safety guidelines.
  • The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Education:

  • High School diploma or equivalent required.
  • An equivalent combination of skills, education and experience may be considered.

Computer Skills:

  • Proficient experience using Microsoft Office suite (i.e., Outlook, Excel, Word,) and POS knowledge preferred.
  • Expected to become proficient operating current POS ticketing system for sales, scanning and order entry operations.

Language Skills: 

  • Ability to communicate effectively in English (verbal and written).

Mathematical Skills:

  • Requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals.

Reasoning Ability:

  • Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.                               

Certificates, Licenses, Registrations:

  • Must possess and maintain valid driver's license and clean driving record prior to employment.
  • A valid chauffeur's/commercial driving license (CDL) is preferred.

Physical Demands:

  • Ability to lift 30-60
  • Requires standing, walking, bending, stooping and reaching for extended periods of time-- 75% or more of the workday may be standing on feet.
  • May be required to perform tasks at varying heights (i.e., step stools, climb ladders, etc.).
  • Ability to effectively utilize computer keyboard (typing) and cash register.
  • Requires extensive speaking and interaction with people.
  • Ability and willingness to work in varying temperatures and all weather conditions.

Work Environment:

  • Comfortable working in immediate proximity to general public, in a safe and friendly manner, answering general questions regarding the Garden's operations, events, facilities, etc.
  • May require working indoors and outdoors throughout day in all seasons - Ability to work outdoors in temperatures over 100F as well as temperatures below 0F, in rain, snow and other inclement weather conditions as needed to assist large visitor crowds.
  • Ability to work in fast-paced, team-oriented environment.
  • Must wear Garden-provided uniform shirts and jackets and adhere to all dress codes.
Missouri Botanical Garden
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